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Putting members first

When your clients choose Optum, they can see doctors who are committed to their health and wellness.

We work with local hospitals, urgent care centers and specialists to deliver the care your clients need.  

Find a doctor

Choosing a Medicare plan can be overwhelming. That’s why clients come to you. If you need help finding the right plan for them, we're here for you. We can help with: 

  • Members who are being balance-billed
  • Confirming who's eligible for plans 
  • Medical network information
  • Updates on claims and authorizations, without sharing personal health information
  • Access to primary care doctors
  • Complaints about a primary care doctor
  • Information about open or closed practices for primary care doctors

Contact us

You have a dedicated customer service representative to help with client issues. 

Michelle Heggins
Customer Service Representative
Phone: 1-909-605-8000, ext. 13224
Hours: Mon.–Fri., 8 a.m.–4:30 p.m. PT