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Putting your clients first

When your clients choose a Primary Care Associates (PCA) doctor, they have access to providers who are committed to our members' health and wellness.

We work with local hospitals, urgent care centers and specialists to deliver the medical benefits available to your clients through their health insurance plan.

Find a doctor

Help is here

Choosing a Medicare plan can be overwhelming. That’s why clients come to you. And you want to help them find the best fit. We can help. Here are some examples of the questions and issues PCA can handle for you:

  • If member is being balance-billed, we can research and give member next steps for resolution.
  • Verify eligibility (with the understanding health plans frequently retro disenrollment). 
  • Assist with medical network information including primary care doctors, specialists, hospitals and other ancillary services.
  • Provide status of claim or authorization without sharing personal health information.
  • Help with primary care doctor access — getting an appointment with the office.
  • Manage any complaints with a primary care doctor.
  • Assist with information about open or closed practices for primary care doctors.

To request provider network directories or promotional items, please fill out the form.


Contact us

You have a dedicated customer service representative to help with client issues. 

Michelle Heggins
Marketing Administrative Assistant
Phone: 1-909-605-8000, ext. 13224
Hours: Mon.–Fri. 8 a.m.–4:30 p.m. PT


Stay informed. Connect with us. 

Learn more about the services PCA offers your clients. Get important information and updates.

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