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Putting your clients first

Primary Care Associates (PCA) is a network with over 50 primary care doctors and an extensive network of multi-specialty medical group practices that are committed to our members' health and wellness.

PCA primary care doctors encourage their members to stay healthy and prevent illnesses and injuries. Providing education to our members is another way PCA physicians achieve wellness in the community. 

Help is here

Choosing a Medicare plan can be overwhelming. That’s why clients come to you. And you want to help them find the best fit. We can help. Here are some examples of the questions and issues PCA can handle for you:

  • If member is being balance-billed, we can research and give member next steps for resolution.
  • Verify eligibility (with the understanding health plans frequently retro disenrollment). 
  • Assist with medical network information including primary care doctors, specialists, hospitals and other ancillary services.
  • Provide status of claim or authorization without sharing personal health information.
  • Help with primary care doctor access — getting an appointment with the office.
  • Manage any complaints with a primary care doctor.
  • Assist with information about open or closed practices for primary care doctors.

Contact us

You have a dedicated customer service representative to help with client issues. 

Lisa Andrade
Customer Service Representative
NAMM California — Ontario, CA
Phone: 1-909-605-8085
Hours: Mon.–Thurs. 8 a.m.–5:30 p.m. PT
                        Fri. 8 a.m.–4:30 p.m. PT


Stay informed. Connect with us. 

Learn more about the services PCA offers your clients. Get important information and updates.

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